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Effective Communication & Conflict management skills

Location: Dubai, United Arab Emirates

Dates:  01 October – 05 October, 2017

Course fee: $3000 

Registration options:
Programme Overview
Look around at successful business people. You'll find that they are confident in their work and enthusiastic about getting things done, they are inspiring, and they empower others around them to succeed - they are engaged in all aspects of their work and life.

Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.

Poor communication skills can lead to conflicts. Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Not so surprisingly most people want to avoid conflicts altogether. Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom. We also look at basic communication dynamics, learning skills to improve your communication, using effective communication to improve and promote interpersonal relationships, creating an effective communication strategy.
Who should attend
This programme is appropriate for business professionals at all levels of experience who would like to be more effective in both written and oral communications and conflict management. Participants must be fluent in English to participate fully in fast-moving discussions, exercises, and group projects.

Training Objectives
By the end of this training course, participants will have:
  • Learn the principles of communication that drive all business interactions
  • Structure messages that inspire your audience to take action
  • Grow confidence in your presentation abilities
  • Convey your insights and recommendations more effectively
  • Cultivate your personal communication style
  • Recognise conflicts and their escalation over time so you can address them more effectively
  • Select an appropriate conflict resolution style based on your needs to get maximum results
  • Manage your emotions and influence others emotionally when in conflicts
  • Recognise tactical approaches used when interacting with others that may lead to conflicts and take appropriate steps to avoid a conflict developing
  • Negotiate towards a win/win outcome

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Course Outline
Effective business communications
  • Forms and methods of communications
  • Process of communication
  • Appreciating different communication styles

Communication styles
  • Appreciating different communication styles, identifying own communication style and preferences
  • Adjusting to other communication styles

Preparation and beginning of communication
  • First impression , effective methods of beginning the communication
  • Barriers in communication
  • "Reading" behavioral patterns of opponent.

Necessary skills for successful communication
  • Evaluation of communicability
  • Techniques of active listening
  • Algorithm of polite refusal
  • Constructive criticism

Nonverbal communications
  • Voice tone and projection
  • Body language

Business negotiations
  • Important aspects of business negotiations
  • Decision making in negotiations

Effective presentations
  • Contact with the audience and the form of its setting
  • Mistakes in holding presentation
  • The methods of persuasion

Stage of completion of business communication         
  • Actions after completion of business communications

Current strategies for handling conflict in the workplace
  • Defining confrontation
  • Identifying where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies
  • Presentation, practice sessions in pairs with co-coaching, facilitated group review

Conflict styles
  • Thomas Kilmann Conflict Mode Instrument
  • Recognising different styles of conflict
  • Recognising your own preferred way of dealing with conflict
  • Identifying the impact of different conflict styles
  • Presentation, individual questionnaire and reflection, small group exercise and review

Process for managing conflict
  • Crosby’s conflict process
  • Reviewing different stages of the conflict process
  • Recognising contributions and potential conflict management strategies to change outcome
  • Presentation, individual reflection and pairs exercise, group review

Influencing and assertiveness styles
  • The wheel of influencing
  • Non verbal elements of influencing
  • Stating wants
  • Using consequences
  • Suggesting and proposing ideas
  • Giving feedback
  • Adapting to the situation with integrity
  • Presentation, pairs exercise and practice, facilitated group review

Conflict resolution activities
  • Testing out the use of current and new confrontation management strategies
  • Practice sessions in pairs or trios, facilitated group review

Action planning and reflection
  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise, facilitated group review
To enhance learning effectiveness, hand on experience will be emphasised in this programme through role-plays in class presentation, group facilitation and class critique.
Case studies, group discussions and video support will also be used to enhance learning experience. Fun quizzes will be injected to provide formative assessment and a fun learning environment.
Classes, books and training materials.
Entry level test.
Free Internet access.
International certificate upon completion of the course.
Coffee breaks and a buffet lunch daily.

*Fees do not include charges for travel and accommodation costs
Tuition fees include
    Learn, improve and share new skills with best instructors
    Make your professional network wider, meeting new people of your area
    Choose best venue with big variety of locations of courses
    Receive one year post-training support
    Enjoy your time with our cultural programs
    Maximize your flexibility with online courses
Training Location
Dubai, United Arab Emirates
Effective Communication & Conflict management skills

01 October – 05 October, 2017

Course fee
Registration Form